Your appointment is reserved especially for you. Except in the case of emergency, clients must notify our office with at least a 24 hour notice of cancellation by telephone. If you fail to provide 24 hour notice by phone you will be charged in full for the service or requested to prepay for your next session. It is the client's responsibility to be aware of their scheduled appointment time. "Reminder calls" are not standard practice and do not release the client from their responsibilities. Definition of an emergency for therapists and/or client is illness of self, partner or immediate family, car accident, or inclement weather. Email is NOT an acceptable form of notification of cancellation.
We understand things can happen, and we will be glad to reschedule for you, but you will be asked to prepay for your next appointment. If you fail to show up for that appointment you will still be charged for the appointment.
Late arrivals will still have their massage finish at the original schedule time and the fee will remain the same. This is standard practice in the massage industry. Please arrive 10-15 minutes before your appointment to give yourself time to get a drink of water, use the restroom and make any changes or updates to your file. This is the time to talk to your therapist about any new concerns you are having so a treatment plan can be made prior to your session starting.
Prices are subject to change without prior notice. We reserve the right to refuse service without disclosing a reason. Advertised specials are individually priced and are not to be combined with other specials or regularly priced massages. Specials are redeemable for their original amount and time only.
Gift Card purchases are redeemable for services only. They are non-refundable and they may not be used towards gratuities. Gift Cards are not redeemable for cash and they may not be used to purchase another gift card or towards the purchase of store merchandise. Gift Cards have a one year expiration date from the date of purchase or reloaded purchase date. Gift Cards must be presented to be redeemed at the time services are provided. Heavenly Touch Massage Therapy is not responsible for any lost or stolen gift cards.